Microsoft Hiring Support Engineer | Degree in IT/CS/Management | Hyderabad

Microsoft Recruitment 2020 Hiring Fresher as Support Engineer Role from any batch. Candidates having Degree in IT/CS/Management qualification required for Microsoft Job Openings. Before applying for Microsoft Career should read the eligibility criteria.

Microsoft Recruitment 2020

Company Name: Microsoft
Job Role: Support Engineer
Experience: Fresher Job
Salary: Best in Industry
Job Location: Hyderabad
Company Website: Click Here
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Microsoft Hiring Support Engineer Job Details

Responsibilities

• Scope a customer’s issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
• Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
• Act internally as a customer advocate.
• Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
• Advise customers on how to gain additional value from their Microsoft products.
• Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
• Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations

Qualifications

Required Qualifications
• 2+ years of experience in ERP systems like Dynamics, SAP, PeopleSoft, NetSuite ERP, Oracle ERP Cloud, Epicor, and/or related
• 2+ years of experience in ERP working in one or more of the following Technology areas:
o Environment deployments and monitoring in Azure or other Cloud management Systems
o Understanding of SysInternals tools – Process Monitor, Process Explorer
o Programming skills are useful, preferably in C++ or C# development – basic knowledge (ability to read code and write simple programs)
o Understanding of IIS, troubleshooting website issues/HTTP responses
o Network debugging skills (Fiddler, Network Monitor / Wireshark / Message Analyzer)
o Understanding of data management and migration concepts
o Strong knowledge of operating systems (Windows and/or Linux)
o Good knowledge of Microsoft SQL and Active Directory
o Working experience of Visual Studio, SharePoint or Exchange
Experience in one or more of these areas desirable
• 2+ years in a customer facing service role in any capacity
• Strong customer service, accurate and logical problem solving
• Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring
• Excellent Communication Skills – verbal, listening, and written (including technical writing).
• Interpersonal and relationship skills proven through work experience
• Passion for lifelong learning and personal and professional development
• Exposure and experience working with customers on the Cloud, e.g. Microsoft Cloud products or other Cloud Management System
• Current Microsoft IT Certification preferred (Ex. MCSE, MCSA, MCSD, MCTS)
• Degree in Engineering, Business Administration, Management Information Systems, Computer Science, Computer Information Systems or Computer Engineering
Language Qualification
English Language: fluent in reading, writing and speaking.

How to Apply Online Microsoft Career ?

All Eligible & Interested applicants can apply in online mode using the link provided below.

To Apply Online : Click Here

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